Red Velvet - [2019 Season's Greetings]

• Officially distributed Brand New & Original items directly from the Manufacturers
• All items and features are delivered in sealed package condition from the original manufacturers.
• All purchase quantities will count towards HANTEO, CIRCLE (GAON) and BILLBOARD Charts.
• All purchased items will be shipped with a tracking number.

Our standard handling time for shipping albums is typically between 1 to 3 business days. Pre-orders may require additional time to prepare and ship, depending on order volume. Orders that contain pre-ordered items will be shipped as a whole once the latest released items become available.

Estimated Worldwide Delivery Time

• Worldwide Express: 3-7 business days
• US and Europe Standard: 13 -20 business days
• Canada Standard:  13 -20+ business days
• Australia, New Zealand Standard:  13 -20 business days
• Japan and the Asia Pacific Standard: 8 -11 business days
• Rest of the World Standard: 13-20+ business days

Shipping Carriers

• Worldwide Express: FedEx, DHL Express
• Worldwide Standard: Korea Post (K-packet)
• US Standard: USPS (forwarded by ECMS)
• Europe, AU Standard: Various Carriers (forwarded by Rincos and Cello Square)

We offer tracking numbers for all shipments, enabling our customers to conveniently track their packages via the online tracking site.

Customs Duties and Taxes

Please note that all purchases may be subject to taxes, such as sales tax, value-added tax (VAT), and customs duties. South Korea has Free Trade Agreements with many countries and music CDs may be exempt from customs duties in certain countries. Nonetheless, we cannot guarantee any exemptions from these taxes that may occur during the shipment process, and customers are responsible for paying the applicable taxes unless we withhold the tax. If you have any questions or concerns regarding tax and customs fees, please do not hesitate to contact our customer support team for assistance.

Incomplete or Incorrect Shipping Address

Providing a complete shipping address, including the house number or apartment room number, is crucial as packages may get lost in transit without this information. Please note that if the package is lost due to an incomplete or incorrect shipping address provided by you, the responsibility lies with you.