Possible Delays in Order Fulfillment and Customer Service Response
        
          Due to a high volume of orders and inquiries following the long Chuseok holiday in Korea, there may be delays in both order processing and responses from our Customer Service team. Please rest assu...
        
      
      
    Notice of Chuseok Holiday Break Fulfillment Pause
        
          Please be advised that all fulfillment operations will be temporarily paused from October 3 to October 9 for the Chuseok holiday break. Our shipping partners will also stop picking up packages one ...
        
      
      
    Tracking is not available for the K-packet service (from June 22 to September 26 shipments)
        
          Due to the recent fire at the National Information Resources Service (NIRS) in Korea (September 26), the Korean Post Office is undergoing an emergency system recovery. Tracking of mail items submit...
        
      
      
    Temporary Suspension of Standard Shipping Service to Canada (Effective September 29)
        
          As of September 29th, standard shipments to Canada are currently suspended due to the strike by the Canadian Union of Postal Workers. The suspension period will continue until the end of the strike...
        
      
      
    U.S. Customs Duty Update
        
          As of August 29, 2025, the U.S. has removed the $800 De Minimis exemption. This means that all shipments to the United States are now subject to customs duties, including products made in Korea, wh...
        
      
      
    Customer Service may be delayed
        
          Due to a high volume of inquiries, responses from our Customer Service may be delayed, and order processing/shipping may also be slower than usual.We apologize for the inconvenience and appreciate ...
        
      
      
    All shipments to the United States will automatically include customs duties
        
          Starting September 11, all shipments to the United States will automatically include customs duties. This means that any reciprocal tariffs incurred during the shipping process will be handled enti...
        
      
      
    STANDARD shipping to the U.S. is temporarily unavailable
        
          Due to recent U.S. customs changes, our STANDARD shipping to the U.S. is temporarily unavailable. Items arriving in the U.S. on or after August 29, 2025 may be subject to customs duties. If customs...
        
      
      
    Shipping Notice for Israel
        
          Dear Customers,
Due to local circumstances, deliveries to Israel are currently delayed.However, orders can still be placed as usual, and all purchased items are being safely stored until shipping r...