Temporary Adjustment to Air Mail Services – Middle East Destinations (Effective March 2, 2026)
Due to recent airspace restrictions affecting parts of the Middle East, shipments transported by air to the following countries are temporarily unavailable: Bahrain, Iran, Iraq, Israel, Jordan, Kuw...
Happy 설날 (Seollal) !!!
During the Seollal break, which spans from February 14 to February 18, our operations will be temporarily paused. Additionally, shipping companies will cease package collections on Friday, February...
Notice on EVENT or Lucky Draw Items (Event Process, Arrival Timing, and Shipping)
Please read the following information carefully before purchasing EVENT or Lucky Draw items, as these items follow a different process and schedule from regular items.1. Event ProcessEVENT and Luck...
An inclusion change for the 'WAKER - [IN ELIXIR: SPELLBOUND] 3rd Mini Album'
We would like to inform you of an update regarding the album inclusions for WAKER - [IN ELIXIR: SPELLBOUND] 3rd Mini Album as we received the change notification from the distributor today.
Please ...
FIFTY FIFTY 2026 Season’s Greetings [Welcome to Club FIFTY] – Correction to Included Item
We would like to inform you of a correction regarding the item details forFIFTY FIFTY 2026 Season’s Greetings [Welcome to Club FIFTY]. We were notified by the distributor that an error was found on...
Release Delay Notice for XODIAC 'Alibi' Album
Dear Customers,
We would like to inform you that the release date of the XODIAC Alibi album has been further delayed.
Original Release Date: November 25 (Tue)
Updated Release Date: December 15...
Shipping Schedule Update for ILLIT Single 1st Album “NOT CUTE ANYMORE” Due to Production Delay
Dear Customers,
We would like to inform you of the revised shipping schedule for the ILLIT Single 1st Album “NOT CUTE ANYMORE” (Little Mimi Ver.) and “NOT CUTE ANYMORE” (ILLIT x Ashley Williams P...
Possible Delays in Order Fulfillment and Customer Service Response
Due to a high volume of orders and inquiries following the long Chuseok holiday in Korea, there may be delays in both order processing and responses from our Customer Service team. Please rest assu...
Notice of Chuseok Holiday Break Fulfillment Pause
Please be advised that all fulfillment operations will be temporarily paused from October 3 to October 9 for the Chuseok holiday break. Our shipping partners will also stop picking up packages one ...
Tracking is not available for the K-packet service (from June 22 to September 26 shipments)
Due to the recent fire at the National Information Resources Service (NIRS) in Korea (September 26), the Korean Post Office is undergoing an emergency system recovery. Tracking of mail items submit...
Temporary Suspension of Standard Shipping Service to Canada (Effective September 29)
As of September 29th, standard shipments to Canada are currently suspended due to the strike by the Canadian Union of Postal Workers. The suspension period will continue until the end of the strike...
U.S. Customs Duty Update
As of August 29, 2025, the U.S. has removed the $800 De Minimis exemption. This means that all shipments to the United States are now subject to customs duties, including products made in Korea, wh...