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BABYMONSTER - [OFFICIAL LIGHT STICK]
BABYMONSTER - [OFFICIAL LIGHT STICK]
Release Date: November 26, 2024
Depending on versions, contents (cover, photo book, mini book, photo cards, posters, etc.) in the official album package may vary.
All products are officially distributed BRAND NEW and FACTORY SEALED packages.
Your purchase quantity will count towards HANTEO, CIRCLE (GAON) and BILLBOARD Charts.
- Officially distributed Brand New & Original items directly from the Manufacturers
- All items and features are delivered in sealed package condition from the original manufacturers.
- All purchase quantities will count towards HANTEO, CIRCLE (GAON) and BILLBOARD Charts.
- All purchased items will be shipped with a tracking number.
Our standard handling time for shipping albums is typically between 1 to 3 business days. Pre-orders may require additional time to prepare and ship, depending on order volume. Orders that contain pre-ordered items will be shipped as a whole once the latest released items become available.
Estimated Worldwide Delivery Time
- Worldwide Express: 3-7 business days
- US and Europe Standard: 13 -20 business days
- Canada Standard: 13 -20+ business days
- Australia, New Zealand Standard: 13 -20 business days
- Japan and the Asia Pacific Standard: 8 -11 business days
- Rest of the World Standard: 13-20+ business days
Shipping Carriers
- Worldwide Express: FedEx, DHL Express, UPS
- Worldwide Standard: Korea Post (K-packet), YUN Express
- US Standard: YUN Express, GOFO, USPS (forwarded by ECMS)
- Europe, AU Standard: Various Carriers (forwarded by YUN Express, Rincos and Cello Square)
We offer tracking numbers for all shipments, enabling our customers to conveniently track their packages via the online tracking site.
Customs Duties and Taxes
Please note that all purchases may be subject to taxes, such as sales tax, value-added tax (VAT), and customs duties. South Korea has Free Trade Agreements with many countries and music CDs may be exempt from customs duties in certain countries. Nonetheless, we cannot guarantee any exemptions from these taxes that may occur during the shipment process, and customers are responsible for paying the applicable taxes unless we withhold the tax. If you have any questions or concerns regarding tax and customs fees, please do not hesitate to contact our customer support team for assistance.
Incomplete or Incorrect Shipping Address
Providing a complete shipping address, including the house number or apartment room number, is crucial as packages may get lost in transit without this information. Please note that if the package is lost due to an incomplete or incorrect shipping address provided by you, the responsibility lies with you.
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love it 😍
Very happy with the products I received upon purchase I would most definitely return!
Value for money is excellent and I would highly recommend
Very good
Dear Team,
Thank you for giving me the opportunity to provide feedback on my experience.
I would like to begin by saying that the customer service I received, especially from Raquel, was excellent. She was always professional, responsive, and helpful throughout the process. I truly appreciate the effort she made to assist me.
However, I cannot say the same about the purchasing experience itself.
My main concern is the lack of transparency regarding the import duties and customs taxes. At no point during the checkout process, or in the Terms and Conditions presented next to the shopping cart before completing the purchase, is there any clear statement informing customers that they may be required to pay additional import duties or customs fees.
The only reference I found was later, buried within the general purchasing policies at the bottom of the website—an area that most customers are unlikely to review before making a purchase. In my opinion, placing such important information there, instead of including it in the Terms and Conditions that customers actually agree to during checkout, is misleading and unfair.
Had this information been clearly disclosed before I completed my purchase, I would have been able to make an informed decision. Instead, I only learned about these additional charges when the package was already being delivered.
I believe this practice lacks transparency and should be corrected. Customers deserve to know all significant potential costs before completing a purchase, not after their order has already been shipped.
Aside from this issue, the customer support I received was excellent. My criticism is directed solely at the purchasing process and the way this important information is disclosed.
I hope this feedback helps improve the experience for future customers.
Best regards,
BABYMONSTER - [OFFICIAL LIGHT STICK]